Bug Report: 30000ms timeout and heartbeat_ack error

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After connecting Tailscale network on Mulerun Cloud VM, VM cannot start, shows 30000ms timeout and heartbeat_ack error

Steps to Reproduce the Bug:

  1. Use a Mulerun Cloud VM (Computer instance) on the Mulerun platform

  2. Install and connect Tailscale network inside the VM, which modifies the system network configuration

  3. Try to start/restart/fix the VM after Tailscale is enabled

Expected Behavior:

The VM should start normally after enabling Tailscale, or allow network reset/repair via the platform.

Actual Behavior:

  • The VM cannot start / enable

  • Shows error: timeout of 30000ms exceeded

  • Console logs show: [useComputerAcpChat] heartbeat_ack sent {computerId: null}

  • The platform only provides an AI chat “Computer” page, no network/network card configuration interface available

  • Cannot reset network, detach NIC, or repair VM network through platform settings

  • VM is completely stuck and cannot be recovered via built-in Fix button

Environment:

  • Platform: Mulerun Cloud Computer (VM)

  • Issue: Tailscale network conflict caused VM boot failure & network breakdown

  • Errors: 30000ms timeout + heartbeat_ack {computerId: null}

  • Interface: No network/NIC management section found in dashboard